Frequently Asked Questions
Everything you need to know about our premium pet-inspired fashion and accessories.
How do I determine the correct size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length while they are standing to ensure the most comfortable fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items. Please ensure all original tags are attached and the item is free of pet hair to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery.
Are your pet garments machine washable?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the integrity of the fabric and prints.
Do you offer international shipping?
Yes, Pet Health Club Shop ships to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.